EA’s Madden NFL series has once again seen another nasty round of Franchise errors. This time, some players who logged in to Madden 23 over the holidays experienced an issue related to data storage that corrupted their files — causing irreparable damage to some.
According to EA, the issues began on December 28 around 2:45 pm EST, continuing into early the next day, December 29, at 12:45 am. Players trying to log in to the Madden Franchise server around this time experienced a data storage error noting Leagues were unavailable, subsequently corrupting their Online Franchise, Connected Franchise Mode Leagues, and Face of the Franchise files.
EA says its Madden teams are attempting to restore those files, but they estimate 60% are unrecoverable —some players have permanently lost their saves. The publisher expects to have a timeline by sometime next week, explaining “the potential restoration of save files from a backup.”
For those who didn’t log in during that window, EA notes you’re safe from the data storage issue and should be able to play. As for anyone who experienced a loss, there doesn’t seem to be much more to say until that update next week, but the publisher did encourage players to start a new Franchise since the service is back online.
Madden players are no strangers to save losses and nasty bugs. In 2021, EA addressed game-breaking bugs in Madden 22 that extended well beyond the game’s launch. After building quite a reputation for performance issues and frequent errors, EA promised its Madden 23 release would be the “most polished version in a long time” thanks to new technology that hunts bugs in production.
Andrea Shearon is a freelance contributor for IGN covering games and entertainment. She’s worn several hats over her seven-year career in the games industry, with bylines over at Fanbyte, USA Today’s FTW, TheGamer, VG247, and RPG Site. Find her on Twitter (@Maajora) or the Materia Possessions podcast chatting about FFXIV, RPGs, and any series involving giant robots.