Cox – Weekly Geek

Cox’s bad customer service stymies users who don’t want upload speeds cut

reader comments 58 with 43 posters participating Share this story Cox has been making it extremely difficult or impossible for some customers to stick with their current Internet speeds despite promising that it won’t force users onto plans with slower uploads. As we wrote two weeks ago, Cox informed customers with 300Mbps download and 30Mbps… Read More: Cox’s bad customer service stymies users who don’t want upload… »

Cox cuts some users’ uploads from 30Mbps to 10Mbps—here’s how to avoid it

reader comments 77 with 59 posters participating Share this story James, a Cox cable-Internet customer in Irvine, California, got an unwelcome email on Tuesday from the Internet provider. Cox’s email told James, who pays $80 a month for broadband, that his 30Mbps upload speeds will soon be reduced to 10Mbps. A Cox spokesperson told Ars… Read More: Cox cuts some users’ uploads from 30Mbps to 10Mbps—here’s how… »