In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies. Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, The Register reported on Thursday.… Read More »
reader comments 40 Broadcom CEO Hock Tan this week publicized some concessions aimed at helping customers and partners ease into VMware’s recent business model changes. Tan reiterated that the controversial changes, like the end of perpetual licensing, aren’t going away. But amid questioning from antitrust officials in the European Union (EU), Tan announced that the… Read More »
reader comments 58 Broadcom has made controversial changes to VMware since closing its acquisition of the virtualization brand in late November. Broadcom executives are trying to convince VMware customers and partners that they’ll eventually see the subscription-fueled light. But discontent remains, as illustrated by industry groups continuing to urge regulators to rein-in what they claim… Read More »
reader comments 228 with Share this story As soon as Lars Ruiter steps out of his car, he is confronted by a Microsoft security guard, who is already seething with anger. Ruiter, a local councillor, has parked in the rain outside a half-finished Microsoft data center that rises out of the flat North Holland farmland.… Read More »