Tag Archives: printers

HP realizes that mandatory 15-minute support call wait times isn’t good support

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies. Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, The Register reported on Thursday.… Read More: HP realizes that mandatory 15-minute support call wait times isn’t… »

HP wants you to pay up to $36/month to rent a printer that it monitors

Enlarge / The HP Envy 6020e is one of the printers available for rent. reader comments 204 HP launched a subscription service today that rents people a printer, allots them a specific amount of printed pages, and sends them ink for a monthly fee. HP is framing its service as a way to simplify printing… Read More: HP wants you to pay up to $36/month to rent… »

Iranians hacked US companies, sent ransom demands to printers, indictment says

Getty Images | Bill Hinton reader comments 5 with 5 posters participating Share this story Three Iranian nationals charged with hacking into US-based computer networks sent ransom demands to the printers of at least some of their victims, according to an indictment unsealed today. The ransom demands allegedly sought payments in exchange for BitLocker decryption… Read More: Iranians hacked US companies, sent ransom demands to printers, indictment… »